Privacy Policy

1. Introduction

Welcome to Any Number Anywhere ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Any Number Anywhere, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Account Information: Email address, name, and authentication credentials
• Phone Numbers: Your virtual phone number and numbers you call or text
• Contact Information: Names and phone numbers from your device contacts (only with your permission)
• Communication Data: Call logs, SMS messages, voicemail recordings, transcriptions, and call recordings (Pro plan feature, when enabled by the subscriber)
• Payment Information: Billing details processed securely through our payment provider
• Device Information: Device type, operating system, unique device identifiers, and mobile network information

2.2 Usage Information

• Call duration, frequency, and times
• SMS message metadata (not content)
• App usage patterns and feature interactions
• Error logs and crash reports

2.3 Location Information

We may collect approximate location data to provide local phone numbers and comply with emergency calling regulations. We do not track your precise location.

3. How We Use Your Information

We use your information to:

• Provide and maintain our VoIP calling, SMS, and voicemail services
• Process your subscription payments and manage your account
• Send and receive calls and text messages on your behalf
• Transcribe voicemail messages for your convenience
• Send you service notifications, including missed calls and new messages
• Improve our services and develop new features
• Provide customer support and respond to your inquiries
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and enforce our terms of service

4. Third-Party Services

We use the following third-party services to operate our app:

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: With third-party vendors who help us operate our services (as listed above)
• Legal Requirements: When required by law, court order, or government request
• Emergency Situations: To emergency services when you make an emergency call
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Call Recording

6.1 What Is Call Recording

Call recording is an optional feature available to Pro plan subscribers. When enabled by the subscriber, both inbound and outbound calls made through Any Number Anywhere may be recorded. Subscribers can enable or disable this feature at any time from within the app settings.

6.2 Legal Basis

In the United Kingdom, call recording by businesses is permitted under the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000, provided the recording is carried out for a legitimate business purpose such as quality monitoring, record-keeping, or compliance. Our lawful basis under UK GDPR is legitimate interests — specifically the subscriber's legitimate interest in maintaining accurate business records.

By making call recording available as an opt-in feature, we provide subscribers with a tool they may use in accordance with applicable law. Subscribers are responsible for ensuring their use of call recording complies with any applicable legal or regulatory requirements in their jurisdiction.

6.3 Storage and Retention

Call recordings are stored securely and encrypted at rest. Recordings are retained for up to 12 months from the date of the call, after which they are automatically deleted. Subscribers may delete individual recordings at any time from within the app.

6.4 Transcription and AI Analysis

Where the subscriber has also enabled AI Transcription and AI Summaries, call recordings may be processed by OpenAI to generate transcripts, summaries, and action items. This processing occurs only when both call recording and AI features are enabled by the subscriber.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Call Logs: Retained for 12 months
• SMS Messages: Retained until you delete them or close your account
• Voicemails: Retained until you delete them
• Account Data: Retained until you request account deletion
• Billing Records: Retained for 7 years as required by law

8. Your Rights and Choices

You have the following rights regarding your personal data:

Access and Portability

You can access your personal data through the app settings. You may request a copy of your data by contacting us.

Correction

You can update your account information directly in the app or by contacting us.

Deletion

You can request deletion of your account and associated data by contacting support@anynumberanywhere.com. Some data may be retained as required by law.

Opt-Out

You can opt out of marketing communications. However, we will still send service-related notifications necessary for app functionality.

Contact Access

You can revoke contact access permissions through your device settings at any time.

9. Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for calls and messages where possible
• Secure data storage with encryption at rest
• HTTPS/TLS encryption for data in transit
• Regular security audits and updates
• Access controls and authentication requirements

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Any Number Anywhere is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws, including GDPR for EU users.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

14. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the new policy in the app
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

Your continued use of the app after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

16. Consent

By using Any Number Anywhere, you consent to this privacy policy and agree to its terms.